Refund Policy

Last updated: October 25, 2026

All purchases in 4 Heroes are processed by our reseller Paddle.com, the Merchant of Record for all our orders.

1. 14-day refunds

If you are not happy with a purchase, you can request a full refund within 14 days of the purchase date. No reason is required.

2. How to request a refund

• Find the receipt email from Paddle and follow the link in it, or visit paddle.net and look up your order; or
• email us at sardorchoriyev449@gmail.com with your game nickname and the order number, and we will ask Paddle to refund it.

The money is returned to the original payment method. It usually takes 5-10 business days to appear, depending on your bank.

3. What happens to the item

When a purchase is refunded, the item is removed from your account: a refunded Hunter hero is locked again.

4. Exceptions

Refunds may be refused for accounts banned for cheating or abuse, or in cases of fraud or repeated refund abuse. This does not affect your rights under the consumer laws of your country.

5. Contact

Questions? Email sardorchoriyev449@gmail.com.